Ulta fort - Fort Myers, Florida

Marta R.

Hoy hice una orden a las 11:45 de la mañana y a las 4:52 recibí un email de la tienda diciendo q habían recojido mi orden, me acerqué a la tienda después de manejar 45min y la supuesta manager me dice esa orden ya la recojieron, le dije mire las cámaras para q vea q yo nunca estuve aquí para recogerla y no tengo ninguna persona agregada para recoger mi orden, la supuesta manager dice q ella no tiene acceso a las cámaras de seguridad, q lo único q podía hacer es darme el número de servicio al cliente, cuando llamo a servicio al cliente como si fuera una máquina me dijeron q solo me podían rembolsar el dinero, cuando los culpables de lo q pasó fueron ellos, ósea perdí mi dinero y perdí mi tiempo en esa tienda, por lo cual no le recomiendo a nadie q haga una compra en esa tienda la cual pueden perder. Y el costumer service y los supuestos manager no saben q deben hacer en este caso, me da mucha pena conmigo misma haver perdido mi tiempo y sin saber aún dónde está mi producto o mi dinero.

Yuliet M.

Muy mal servicio de costumer services , demoran mucho en atender , son muy lentos atendiendo parecieran que no tienen apuro para nada, las cajeras que se encargan de cobrar , se reúnen charlando y deja su lugar de trabajo sin sin ni siquiera estar atentas a quien se acerca a pagar Waoo que decepción , desorientación total

Five G. T.

Nunca habia visitado esta tienda,la verdad q me parece genial estoy super contenta y agradecida con la joven cajera (Jennifer),es una chica muy preocupada por q salgas satifecho con tu compra,muy amable su trato,la verdad le doy 10 de 10

Eugenio L.

Todo perfecto

Juan M.

Todo para embellecer a la mujer

Late H.

For a person who need help of looking for an certain items or helpful advice on some products, the workers in there were wonderful to help, especially one of the sales associate, who was a wonderful and helpful employee name Kalie! She went through and beyond to help me get the right certain products for skin and face care and gave helpful tips! Overall, great experience and great helpful employees!

Jacquin C.

Had to make an exchange for a Laura Mercier pressed powder bc I picked the wrong color. Came back to do exchange (after reassuring on app there is availability in this location) operations manager Kily stated they do not have it… first had to ask someone else for a recommendation which ended up being a much lower quality brand, I did not want that so I went looking around myself and went to the front of store (the minis of everything before check out- and long behold I find the product I confirmed availability for online- about 10 of them) meaning she did not know where her inventory was or did not confirm it on their end and just stated they did not have the product. Not only was the incompetency of being an operations manager- but when doing an exchange (as I have done before when purchasing the wrong shade and never having a problem- this time she could not put it on a gift card and do exchange. A completely new process (I’ve been a customer for 5+ years) and stated she could not void it for her mistake. Then when I asked for her managers name she stated she does not need to give me the name as she is the closing manager. Please hire competent people to represent your brand. This is not the first time I’ve had to deal with the lack of professionalism or lack of knowledge in this location, I usually just let it be because I get the stuff I need and I’m on my way but not knowing how to do a simple exchange process as well as knowing what inventory they have and not even taking the time when I show them on their app it’s available is wild. I’ll take the extra trip to Bell tower rather than this location from now on where there is a blatant appearance for help and knowledge in their system.

Renee S.

Dear Yesenia Rivers,
I wanted to take a moment to express my gratitude for the amazing work you do with my hair. Your honesty and genuine care for my hair is truly appreciated, and I am always amazed at the wonderful job you do. Your knowledge and wisdom on hair is top-notch, and I always feel confident that I am in good hands when I am with you.

Additionally, I appreciate how easy it is to talk to you, and I always look forward to our visits. I leave feeling and looking better than when I came in, and that is all thanks to your skill and expertise.

Once again, thank you so much for everything you do, and I look forward to our next appointment.

Sincerely,
Renee’ Storms