Springtide - Santa Barbara, California

Lotus B.

Terrible experience.

Their business ethics are extremely limiting.
My manicurist told me to take a break from getting gel on my hands and feet.

So we booked a mani pedi with regular polish for the next time I would come in.
Mind you, that I had just gotten gel on my hands and feet by them.

Then I come in for mani and pedi. They never asked me which package I wanted so they naturally just gave me the more expensive one for hands and feet combo.
Once my card was charged I was chocked!
They charged me 250 for a mani and pedi with regular nail polish!
I wrote to them and complained.

And they charged me $140 for the combo of the nicer treatment with regular polish + $40 to take off the gel on my hands and feet. CHOCKED.

Then I got a strengthening nail polish from them $25 ...

Then I told them to tip the lady 20% And they tipped her 20% on everything
After taxes and fees after treatment, gel removal, even the nail polish.
Just so rude.

It costs $155 to get the gel combo for hands and feet and that includes removing the gel.
I suggested they at least charged me for that so that it wouldn't end up costing me more to get regular polish than gel. But they wouldn't!
I was never informed that they would charge me $40 for the gel or that the combo I was getting would be $140 vs $155 with gel.
Plus if I had, had a choice I would have chosen the $110 mani pedi with regular polish.

I feel so mistreated, even after emailing with them they didn't want to do anything to comb me or help me not feeling mistreated.

So here we are. I told them I wouldn't come back if they were seriously not going to do anything and they said they understood if I wanted to take my business elsewhere.
This is after going there and being a high paying client for years. So disappointing.
Thanks for my $250 mani pedi with regular polish.

FYI this is how my nails looked after 1 day.

Brian A. S.

Came here with our maids of honor for a pamper before our wedding day. The staff at Springtide were all so wonderful, kind and attentive, and the service is top-notch. We left feeling relaxed and our nails still look incredible a week out!

Amy D.

A beautifully curated space and environment. All employees were professional and welcoming. They have a great selection of nail colors and non toxic clean products. I was very pleased with my nails and service. A great addition to downtown.

Ksenia L.

When I moved to Santa Barbara it was very hard to find a good, high quality spot for mani/pedi and finally I found the Springtide. It’s a great place with nice atmosphere and professional service. The place itself is very cozy and well designed.

Daria K.

Super cute spot, easy scheduling, clean instruments and all the jars, towels etc (!the most important!), friendly and professional employees.
My nail professional was great — very nice, gentle and attentive.
Nevertheless, 4 starts (I would put 4,5 if I could) just because it didn’t meet my expectations (in a heel cleaning department particularly) compare to European pedicure or other regular pedicures I’ve done before in another places.
I also would suggest to add an extra time to the appointment or maybe an additional area in the store - so the customer could take time to dry the polish a bit longer.

Serena M.

This might be my first Google Review ever, and Springtide deserves it. Their services are pricey but absolutely worth it. Their technicians take the time to make sure every edge of every nail is perfect and exactly to the length and shape of your liking. This is the place to come if you are having your nails done for a special occasion, or if you are particular. I also really appreciated their clean polishes. My nails felt much stronger and healthier after gel than other salons. I've not even mentioned the beautiful atmosphere and kind staff who contribute to the relaxing experience. You've got to book a ways out, but as someone who only gets a few manicures each year, knowing I'm going to walk out satisfied is totally worth it. I literally just booked my next appointment at Springtide sitting in another salon's chair.

Doug T.

My wife treats me to a pedicure once a year or so at Springtide, and it is always so great. The nail technicians are all super competent and friendly... and the foot massage is dreamy. Highly recommended.

Olivia H.

Springtide is the prettiest nail salon I've ever been to and has incredibly friendly and professional staff. I enjoyed going in but the finished product wasn't worth the time or money. I was there just under two hours for a regular pedicure because one of my nails smudged twice which wasn't ideal. I was incredibly careful after leaving the salon and went to the grocery store after. I kept checking my toes and they were intact until I got home. When I took off my shoes and pulled a blanket over myself, all of my nails smudged, this was almost two hours after I left the salon. Great location, staff, and salon, but end result was super disappointing and not worth the trouble.