Royal Spa Lounge - San Jose, California

Renee Q.

I have been coming to this place for maybe 2 years now and absolutely LOVE the manicures that Tilly does! She does an amazing job and is the best! Even when my nail chipped after a couple of days, they schedule me an appointment to come back and fix at no cost. Best customer service and place is clean and so calming.

Olga G.

Honestly this is such a gem of a solid nail place. The prices are fair. The interior is clean and all the staff are great! Today Hue has done one of the best gel polishes on me yet and I forget why I stopped coming here more frequently.

Lo W.

Been going here for almost a year now. Absolutely love it, they just upgraded all the chairs and they're SO comfy. I see Tilly for my pedicures (I get luxury gel) and Iknew for manis (dip/gel +/- tips). Love them both. Will continue to keep coming here!

Jasmine T.

I’ve been coming here for over 5 years and I love the service they give! I moved to New York a few years ago but each time I’m in town I make sure to stop by and treat myself. Kelly did an amazing job on my nails and gave me exactly what I wanted! Highly recommend coming here 🙂

Greg C.

I love going to the Royal Spa Lounge. It is so peaceful and relaxing. Iknew does an amazing job every time. I’m lucky to have found her. I’m looking forward to my next pedicure!

Maury K.

The staff are always pleasant, even with some langyage barriers; the spa/salon is very nice, comfy (new) massage chairs for their mani-pedi services, always nice and warm, and reasonable prices. I 100% love that I can walk there, too!

Nao N.

It really hurts during the nail design (my finger got hurt after that), and the half of diamonds fall down after only 1 day. The after customer service is pretty bad, the front desk, the people working there and the boss. After we paid, they no longer cared how you fell and didn’t take any responsibility to fix the issue. All they say are they are busy, they can’t help us. They are aware of the issue, but just won’t provide any help, and even argued when customer are unhappy, unsatisfied about their services. I feel really bad about the this store and 100% won’t recommend. If you want to spend more than $100 just to get angry, this will be the perfect store to go. Also they by default charged you at leaset 20% tip which seems to be so ironic considering their service.

update:

I have already found customers who had the same bad experience as me in the Google reviews. I had painful and problematic nails because of the poor technique of this store. When I went to their store to ask about it, their staff members yelled at me. This store not only charges too much, but also has a very bad service attitude! Being busy can never be a reason to yell at customers. It doesn’t make sense to me that only the customers who are getting their nails done are customers, but those who have paid for nails that you have broken are not treated fairly as customers. I will never go back to your store to get my nails done, and I will never recommend them to anyone around me! Bad technique, poor service, that's why your Google rating is so low and you have so many bad reviews!

Kailiang H.

Clean, bright white and tidy spa lounge where you could manicure, pedicure and waxing service.

All the staff are kind, polite and friendly.

They are all super gentle and did not rush at all.

The price is on the medium to high side, you are looking at about $100 per person.