Platinum Nail Lounge - Santa Rosa, California

Tatiana B.

My experience was nothing short of spectacular! From the moment I arrived, I was transported to a serene paradise, with beautiful European-inspired landscaping that made me feel like I was on a luxurious getaway. The staff was incredibly accommodating, making me feel welcomed and pampered throughout my entire visit.

I opted for the Gold Package, and it was worth every penny! The hot stone massage and wax treatment were pure bliss, and the pedicure was the best I’ve ever had. The attention to detail and the relaxing atmosphere made this more than just a beauty service—it was a luxurious escape.

If you’re looking for top-notch service and an indulgent experience, this is the place to go. I can’t wait to come back!

Noelle M.

I absolutely love Platinum Nail Lounge. Everyone is very friendly and Bella consistently does the best manicure I’ve had. I highly recommend them.

M L.

Please clean your tools and stations. I sat in the back at the table by the back door for a fill. The girls station was disgusting. The tools looked dusty and clearly not sanitized since their last use. The sanding sponges were gross and the ultraviolet light had nail polish all over it. Even the lamp was filthy, I do not want to catch anything so choosing a more hygienic salon from now on. Clean your tools people, there is no excuse! If you are the owner of this salon, go look for yourself at that back station.

Angie A.

Expensive and horrible. I got Gel manicure in a natural tone. They don’t cover your nails very well so it looks like a week oldish or more bad manicure. I asked for square shape and I’m not sure what shape I got but it isn’t very polished. I asked for just the shape as my nails were not that long, the girl cut them even shorter. Def not worth the price. DON’T COME HERE!!! The picture is after I removed the remaining cuticle the girl didn’t remove. Bad experience. I won’t be coming back here ever!!!!

Christy L.

Everyone was very friendly and helpful. I really loved that the girls who worked there all had their own nails done. My pink and white acrylics came out beautiful. This is my new go to nail salon.

Grace R.

If I could rate more than 5 stars I would! The service here is above and beyond than most nail salons I've been to. When you walk inside it is very clean, spacious, and inviting. The white floors and walls, and decor added a nice touch. I was immediately acknowledged and greeted by Emma, the owner of the nail salon. She did an amazing job with my nails! Emma took the time to create the shape I wanted, and the detail in her artwork was on point! She made my experience very pleasant.

The man who did my pedicure, (I don't remember his name) did a terrific job as well! I chose the platinum spa pedicure. I appreciated the time he took to make sure my toenails were perfectly shaped and clean. The foot/leg massage that came with the spa package was very relaxing. I walked out feeling like a Queen 👑. Thank you all for your services and keep doing an amazing job! 👏 I will certainly be coming back again! 💖

Tara W.

This is typically my go-to nail salon. I even went here to get my wedding nails done! However, yesterday I took a friend’s daughter for a gel mani/pedi while I got a pedi.

Emma is the best nail technician there and that’s who I booked my appt with online for 2 Classic pedicures and 1 manicure. She calls me the morning of asking to move the appt to an earlier time (that’s fine).

When we get there we are seated, pick our color, and two different technicians attend us. Emma is busy with another service. While this wasn’t clarified over the phone, I did not have too much of an issue with us. There was no question of what kind of pedicure package discussed with our technicians.

My friend’s daughter had a great time and loves her nails. I go up to pay and get the hefty bill of $208. For two pedicures and one manicure. Granted they were gel polish so that will cost extra. She knocked the price down to $188 because I was paying cash. When I asked for a receipt, she told me that they did not give receipts for cash payments.

Looking online, the only thing that makes some sort of sense is that they gave us the platinum pedicure, listed online as $65. Instead of the classic manicure that I had selected marked at $35. There was no discussion over the phone of changing the type of service I had selected, nor was there any discussion when we arrived at the salon.

This experience comes across as extremely shady and makes it difficult for me to recommend this salon. If I ever go to this salon again I will not be using their online booking service and will call to make appts and confirm in person which service I actually booked.

shawna D.

This place was recommended by my family members, I brought a friend and we both had a great experience. I had a great time for my first pedicure and my friend said it was the most gentle pedi she'd ever had. They were gentle and we both think they did wonderful. Definitely going back.