Pechanga Café | Pechanga Resort Casino - Temecula, California

Daryl M.

Long ago Pechanga Cafe used to be decent. They were never great, just decent. But, they had a few things that were pretty good. Through the years the menu got smaller and smaller, and the food got worse, and worse. Items that were once pretty good, were reduced to being, at best average. Cost cutting efforts have decimated this restaurant over the years. If your cost cutting efforts make the food SUCK, what is the point in running a restaurant, especially having the best location in the hotel occupied by the worst restaurant in the whole casino.

On my last visit my aunt just wanted hot water to drink and they charge $3.00 for HOT WATER. Which I guess is an improvement over last year. Last Thanksgiving they were charging $4.00 for hot water, and $4.00 for extra gravy. I good way to drive away your customers. On this visit I ordered the Brisket Fries. It was a very bad choice. When it arrived it looked pretty good, however looks can be deceiving. Each individual ingredient tasted fine, but together it didn't work. The worst part was under the brisket, a mass of cheese combined with limp soggy fries, disgusting. For the most part service is okay, but how can a server make it better when the food SUCKS.

Nellie B.

We wanted to have snacks after playing at midnight, and this café was the perfect place. We got a club sandwich that could feed 2-3 people. Excellent service, good food, but the coffee wasn't hot enough. Friendly staff, including the manager.

Go W. B.

The food are actually good and fresh but their management need some improvement.
We had lunch there and everything went well.Our server was nice,Polite and always checking on us but when we went back for dinner (It’s Saturday Dinner) we are the only couple in line and half of the restaurant was empty but the host told us that it’s gonna be 45 minutes wait.And of course we didn’t see any reason to wait for that long,So we left.
I have read a review from someone else before that said it’s because they don’t have enough server.I don’t know that for sure but if that was the truth.How about have your server take more table,So you can have more customers or hiring more server or anything that you can pack your whole entire restaurant with a customers if you really care for the business because you are losing customers by doing this.
If we ever go back there,We might go back for breakfast but I’m not sure for dinner.

Juniormajr

The Pechanga Cafe is a nice cozy cafe with tasty plates. The menu selection is not large, but theres a little bit of everything. This is one of many places to eat inside of the Pechanga Resort and Casino. The service is good, everyone is polite and regardless of how busy the cafe is, we’ve always received good, prompt service.

Miss P.

The service is slow. No one acknowledged us for 15 minutes after we sat down. Barely getting a waitress after sitting for 20 mins. We finally ordered and 30mins in still didn’t have my food, so we left. The dining area was full of trash. No one was bussing the tables and the manager didn’t looked concerned. Very upsetting. I was looking forward to my appetizers.

Lorenzo W.

BRUNCH-TASTIC! OMG the food is sooo good here! This 24/7 café located near the front of the hotel is always available to feed hungry guests at all hours of the day! I happened to visit with my family during Brunch and I had a phenomenal Garden Omelette (Vegetarian) w/ tomato, spinach, cheese, mushrooms and other tasty veggies. The omelette came with breakfast potatoes and thick slices of wheat toast. Mostly everything was amazing, the potatoes were slightly overcooked and dry, however the flavor was there and I could’ve eaten another plateful of them! The place serves lunch and dinner too, however the specialty here is breakfast and brunch. The waitress was a bit slow, yet attentive. The other waiting staff was kind of unprofessional ignoring patrons and sticking to diner veterans. One of the guys was literally doing nothing except roaming around ,acting goofy, and avoiding work. Had the service been superb this would be a five-star restaurant in my book. Until then I’ll keep it as a four! The café isn’t too loud, it’s pretty calm and although it’s busy you don’t feel like you’re being rushed. I don’t like the lighting here, it’s too dim and doesn’t feel as pretty as the hotel’s next door lobby. Overall, it has a couple issues but the food is great and I’ll be returning!

Mia F.

Came here today for breakfast. I asked for hot water as it is my tradition to drink hot water in the mornings and the waitress said that a cup of hot water is $3.00! Unbelievable. She also said that the servers there don’t agree with the policy, but there’s nothing they can do about it, as it’s up to management. Last time will be there. 👎👎👎

leonel C.

2 days ago Monady I had placed an order for 2 cinnamon rolls with pecans on the side at 9:22 pm with a cashier named linlinq and asked for an ETA from which I was told 20 minutes. I noticed several staff members were not occcupied and maybe like 3 tables in the Pala Cafe to which it looked pretty slow. After the 20 min went by I had asked for an update on my order and a different cashier named Samantha said she'll go check up on it. When she brought the order to me I opened the food boxes to make sure the pecans were on the side, which they weren't. I brought this up to the cashiers attention and showed her my receipt also says Pecans OTS and she offered to remake it, to which I agreed to, she also took the receipt with her. At this point it is already 10pm and my order was still not out. I politely asked for an update and this time it was the first cashier linlinq; she stated she'll be back and check up on the order. When she brings it to me I check the food items again and there were pecans on it. I am allergic to pecans. 40 min had passed by and my order of 2 cinnamon rolls was not accurately made. I then asked to speak to a manager Greg to communicate how it's been 40 min and my order could not be accurately made. He repeats the entire process I just went through of getting the food remade and how sorry he so call was, however its already 10:15 and my order was still not done. I then ask linlinq to give me a refund because the order is taking too long and it is taking more then 3 people including a manger to figure out what's going on with a simple order. She then goes to the back to find the manager Greg and he comes to the front and asked if I wanted a refund. I had said yes I would like a refund please, however he had said what can I do, to make this better for you or something similar to which I said look I don't think it's right for me to wait over 40 min for two 2 cinnamon rolls and not even get a slight discount nor anything. To which he said let me see what I can do and then, the other worker named Samantha comes through and asks what's going on. Greg replies he wants a refund and if it's ok to give him the food as well. She then smirks at me, Greg smirks and linlinq as well and they start laughing and Samantha says "thats not how it works honey". First of all I, the manager asked me how he can make it right for me and I implied a discount if so. Second, since when is it okay to smurk and laugh at customers in front if their faces and act like that if the situation is not serious. Third, I'm still waiting on my refund which no one can figure out. Time goes by and I see Greg helping other customer cashing them out, so it linlinq etc, so at this point it's like a slap in the face because why are they being cashed out and I'm still waiting. Greg then says " because we need the register" to which i replied " I was here before this customer arrived and you've been just walking back and forth doing i dont know what and if you need the register why didn't you use it before they order. Anyway, what really upset me was when he said "I dont know how to give you a refund" to which inwas super angry and told him you mean to.twll me.i stayed another 10 min watching you move back and forth just for me not to even get a refund. This is so ridiculous and I asked how are you a manager. If that was the case why didn't you call someone else who.knows how to do it. So kind you he leaves to the back so call to get someone. Like another 10 min go back and I ask linlinq to please go get me someone I just want my cash refund ( I had payed in cash). So then someone else come comes out named Frances and we explained to her the situation, she then explains that she can give me the food or the refund but I keep telling her I only want my refund. She then takes more time figuring out and says that the only thing she can accommodate for the inconvenience is she can give us 1 DRINK for free. Like really, that's a slap in the face where I have now been waiting too long for my order. She then gives me my receipt and closes the drawer and