Nails Pro - Sonoma, California

Deb

I can’t believe I paid money for this—I went for a pedicure and now I have a bloody and bruised toe. Everything was rough and painful. Even when reacting in pain, the technician did not apologize to me or try to be gentler. I won’t be back.

Yolanda M.

Always friendly and accommodating.. even today when I asked for a 4th of July festive design. I appreciate how clean and particular they are to the details.

Chelsea S.

I have tried very hard to like this place. It has been recently remodeled and is absolutely beautiful inside. It has brand new massage chairs that are fantastic. Unfortunately every time I am there I have a beyond HORRIBLE customer experience!!! The main reason is that there is no customer service and no one in the shop speaks English- AND if somebody does, they do not speak up. On 3 separate occasions, I have been in the shop and have asked a question about a service or needed assistance so I ask my technician the question…The employees talk among themselves for a moment…. And then NOBODY ever answers me. The prices are no where to be found- so good luck figuring out what anything costs when it’s not posted and no one replies to your questions… Today it was SO BAD, that another customer tried to help me by saying to her manicurist, “I think she wants someone to answer her question”. I am beyond perplexed what the owner of this business wishes to accomplish by investing so much money into this new space and then employing incompetent staff! I have tried 3 times now to see if the outcome will be different and each time I left more dumbfounded and furious then the previous time. The male technician with the arm tattoo and earring, slowly and very painfully pried off my acrylic nail with cuticle scissors and a new false nail he kept inching under my attached nail!!! Excruciating pain! No soaking it or filing it down! Nope- he just picked and pulled at it- I pulled my hand away 3 times from the pain. I LEFT after that. I have 9 nails needing a fill and one thumb with no nail right now. I couldn’t and wouldn’t spend one more second in there. No one said anything- no one tried to help me or even offered an apology. It’s like being in the Twilight Zone! Our town is a tourist destination that takes pride in our first-class hospitality experiences- this business has failed our community. Today- I had to ask for lotion and massage because he was not planning on doing it. He proceeded to rub my ankle for 2 minutes with a hot stone- zero massage in my feet (and that is not an exaggeration AT ALL- I wish I filmed it). I welcome a call from the owner of this business- please help me make sense of this😫 I am embarrassed to have this business in our town.

Chrys P.

Bloody toe for the second time. The stylist was very rough. Incessant talking amongst workers. I’ve been coming here for a year, never again

Kimberly P.

I had great hopes for this nail salon for the prime location and the serene decor, however, my experience there has been from average to atrocious. The staff has 1-2 good nail clinicians, the rest being mediocre. When you arrive, no one comes to the desk; usually you aren't even acknowledged. There is little to no friendly communications with you during your treatment and of course, like most Vietnamese run nail salons, they rudely speak Vietnamese in your presence. ( Call me crazy, but if you choose to live in America and do business in America, you should be speaking the chosen American language.) Then there is the waste of time making an appointment because they do not honor appointment times. I recently gave a myRide to a senior who had an appointment at 11:00am with a specific clinician. We were on time. We were not received/acknoledged. I routed out her clinician who was otherwise engaged with another client. We were assured she would be completed in 45 minutes.
I returned to pick up my ride and found my senior had not even been started (now 1.5 hrs. after her appt time). and another dropin duo had been taken before my senior. I questioned what was going on and her clinician scurried to start her and said my senior would be done in 10 minutes. ( How on earth can a fill be done in 10 minutes? ) I again returned to PU my senior and she informed me that once I had left her last, her appointed clinician had stepped aside and another took over. When she questioned what was going on, this clinician stood up, hands on hips and stormed off. All the while, they are 1) speaking Vietnamese , 2) not explaining what was going on to the client, who was very upset and confused by their rude, effortless, disrespectful treatment, and 3) kept claiming that they didn't know what was going on, that the owner makes the schedule and the owner was not available. No clinicians work is worth this treatment especially if seniors who need our love, respect and support.. The ONLY reason I would recommend this establishment to anyone is for their ( part-time at this location) eyebrow tattoo specialist, Lan, because she is truly amazing at what she does, is very sweet, and has excellent client relations.
Choose another place for your nails, especially if you are a senior.

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Dineke K. C.

Didnt ask me how ling i wanted my toenails. And with my fingernails. One nail wasn't done right. So they redid a part of it. But because of that, air was underneath it. Because of that the whole nails polishouders came off. Why just redo the whole nail?

Joanell S.

Totally fine mani/pedi without a reservation. Thanks!

Amelia K.

My first experience at Nail Pro was overwhelmingly positive. I walked in without an appointment and was seated immediately for a fill (gel acrylic). The salon staff were engaging and professional and gave me beautiful, fresh nails. I was in and out within half an hour!