Lush Cosmetics Hillsdale - San Mateo, California

H M.

Exelente

Victoria _.

I went in there to buy and a negative employee wants to come up to me to not touch the face masks when I wasn’t, I had just walked into the store and was not even even greeted and was looking at the masks with my back turned, and for her to make such an assumption shows her true colors as I am Mexican and she was a white middle aged lady with short hair. I have always gone to the lush store at different malls and never have experienced such a hostile worker. So I left and Keihls ended up winning a customer:) much recommend their service.

Patricia B.

really nice store but smaller then the san jose location went in looking for my favorite facial cleanser but it was out of stock!!!! Karina offered to ship it directly to me but im flying out of town they recommended a similar facial cleanser and showed me some items that i needed for a trip!!!!

Fawn K.

Stopped in after dinner and right before closing time, and the person working there was nothing but accommodating and welcoming. She took her time greeting everyone in our group and the others in the store and asked if we were looking for anything in particular. She explained each product and allowed us to make our own decisions if we liked it or not. That's big for me since I tend to lose interest easily once I feel pushed to buy things. Wished I got her name, but receipt lists employee 1011382. She was awesome.

Lush has awesome products that's a given, but kudos to great customer service!

Ashley J.

My daughter had her birthday party here with 9 of her friends. The party host Jacob was absolutely amazing. Jacob ensured my daughter had the best experience possible and paid attention to the small things - I really appreciated this most of all. I would 100% book here again. All the girls were excited and had a fantastic time. Thank you, Jacob, for making this a birthday she won’t forget!

Kennedy F.

Wish it had a bigger selection like most lush stores. I also realized I accidentally bought the wrong bath bomb cause the signs were in a weird order. So I didn’t notice till I was on the site looking up what the scent was again. But staff was very kind, not pushy like some bath stores. They welcomed me in and asked if I needed any help. I said no just browsing. They just told me about some new things since I mentioned I hadn’t been to a lush store in a while and let me know I could go to them if I had any questions or needed suggestions. Which was nice I don’t enjoy feeling followed or pushed to try things. They just pointed out one or two new things and let me browse. Due to the staff alone I’d comeback for sure

uzma A.

My daughter and I just had an awesome customer service experience at Lush Hillsdale. Thanks to Jacob and Derek. They recommended products, were patient, attentive and took the time to help us. Highly recommended.

Danielle B.

Hannah is the sweetest!! She helped me this past time at this location and she's great!

I love coming to Lush! I've never been to a lush that didn't have the sweetest people and the most knowledgeable people! I spend at least 45 minutes in there and always come out with products I either love and repurchase or can't wait to rush home and try! They are extremely sweet and helpful and it feels like I'm making new friends versus being sold something. I love that you can try out their products too!