Nail Spa (Specialize in ombré brows) - Birmingham, Alabama

Dee Kaye

I should have read the reviews before I came!!! First I was desperate because it’s my birthday! Other than her brother giving an awesome massage after my pedicure. my hard earned money went down the toilet!! I didn’t noticed my feet till later on getting ready for my SUPRISE party. I had a cracked nail when I arrived and it cracked again before I made it to the party. She didn’t file, buff, and barley shaped my nails BEWARE DO NOT WASTE YOUR MONEY PLEASE!!!
I even returned showed them my feet and hand and asked “do this look like a fresh job she said all you need is more too coat !! ? so she put a lil acrylic on the crack and top coat Didn’t even attempt to look at my feet. Pictures tell it all. My feet don’t look any better than when I can in SATURDAY AND IT ONLY MONDAY look at the build up around my toe nails.

UPDATE
6/25/24
THE MORE I LOOK AT MY NAILS AND FEET ON MY BIRTHDAY I GET MADDER AND MADDER. ITS my 51st birthday I just gave them money to be put aside to take care of people who came in 15 minutes after me and I still look a mess. Now the race card is in the deck!!!!!!! I was the ONLY ONE AND GOT TREATED LIKE MY MONEY HAD BLOOD ON IT!!! I ADVICE ANY AND EVERYONE TO STAY AWAY UNLESS YOU GETTING WAXED!!!! ?They do not know what they are doing. I promise my mission is to get this as many people not to patronize this Business!!! Yesss all this about $70 my $70!!! DF

Mallie Lang

Went there to get a gel set since it was close to my house. I was there for nearly an hour and a half for a gel manicure which started chipping after two days. The Spanish speaking manicurist was sweet and we had good conversation, but the woman I believe to be the owner asked someone on the phone “are you handicapped or something” which was in very poor taste. I believe these are the same owners of Basecoat, which must be where their time and energy is going. I would have gone in and asked for a refund but I thought it might shut the whole business down considering no one is ever in there.

A De La Fuego

It's almost like I went to a salon that's just starting out on to do nails, all around a bad experience. I asked for a specific design in Dip, and she did say she could do it, but she didn't say what the process was, only that it was going to cost extra because it takes longer. Fine no problem, but she didn't tell me what she needed to do, had she told me she was going to put Gel over the Dip, I would've picked something different. 2 stars because she got the color design I asked for.
I needed some old Gel removed, and she tried to use a nail Tip remove it. I asked her "hey, doesn't that damage the nail, thats the whole point of Dip, to not damage the nail""no, it's fine", as I see it's peeling my nail -_-. As she's removing the rest of the old Gel with the drill, she kept knicking my skin because she was rushing so much. I got a manicure too, she rushed through the entire thing because she had to make her meeting at 7, by the time she was putting the new Dip on, she kept having to go back every finger to retrim my cuticles because she did a half as job the first time.
For someone that was in such a rush, she sure could not stay off her phone, talking and texting the whole time, I tried to make conversation with her but she was so uninterested. She'd rather be on her phone or talk to her coworkers or one of the regulars, and she spoke perfect English so it wasn't a language barrier. I guess because I was young and covered in tattoos she expected me to not tip her or just never come back, but I still tipped and for sure will not be back for another service. I've never gotten nails done that were already lifting not even 3 days later, and 2 broken nails, the first just the same day I got them done. Lifting from the sides and the front of the nail, oh AND she messed up my shape and there's nothing I can do to fix it but let them grow back out and get them done properly.

Ashley Adams

I usually never write reviews, but I had to let people know about my experience so this does not happen to anyone else. I waited a while to talk about this hoping my nails would heal, but they have not. About a month ago in december I had some clear dip nail polish that I wanted taken off, and this nail salon was so conveniently located for me i decided to walk and get my nail polish off and wear my natural nails for a while. When I sit down, the older lady looks at my nails and says “this is acrylic, not dip.” I tell her, “sorry ma’am, but no, this is regular clear dip polish.” For five minutes, she goes back and forth with me telling me that these are acrylic nails, I didn’t know what I was talking about (even though I have never gotten acrylic nails in my life), and she finally believed me when she asked for a second opinion from I am guessing the female owner. Not sure how I wouldn’t know about my own nails, but okay.

The older woman then starts to drill off the clear dip polish from my nails, as she should since this is how you get off dip polish, but in between drillings, she gets up and walks away to do something else, then comes back and continues to drill. I think each time she would get up to walk away she would forget how many times she would drill, because she just kept going, even when I was sure there was no more clear dip powder on my nails. She seriously continues drilling my nails to the point where she ended up actually completely drilling my OWN nail bed, and my nail beds are still destroyed to this day from this. Also, when she finally finished doing this, I told her I needed my nails cut because they were long, but instead of cutting them with clippers first then filing, she ONLY filed my long nails down, and that’s it. It was so painful because they were so long and I cannot believe she wouldn’t cut them first. I left that salon with my nails and hands in pain for almost a week afterwards, I couldn’t grab anything, couldn’t wash my hands under hot water because they were so sensitive, etc.

In the pictures you will see, my nail beds have still not healed from this. I cannot grow my nails long anymore, they are so weak now and they break before I can get anywhere in the growth process. Also, it looks like I am going to have to completely start over with my nail beds to get them back to looking like they used to. Overall, this was one of the worst experiences I have had at a nail salon. The lack of care they put into me and me having a good experience was shocking. If they truly cared about my nails, she would not have continued to drill down my nails after the clear dip polish was gone, she would have realized it was fully removed and then stopped. PLEASE be cautious before you go to this nail spa. If you have had a great experience there, amazing, but I hope that no one has to experience what I did.

Emily Poole

The worst manicure I’ve ever gotten. My tech was so distracted and literally ripped so many layers of my nails off with the drill when taking off my gel polish. I had to stop half way through. Never ever coming back here.

Vikki Brasher

I have never posted a bad review for a nail place before, but today I was charged $54 for SNS!!! He added 3 tips (I only asked for 2) and I get a matte top coat. I am not usually charged for the tips and some places will add $5 for the matte. Not only did it take an hour and a half (not including wait time and I had nothing on my nails going in) but they are uneven and crooked, all different lengths and the top coat is already peeling off just 3 hours later. Had I been told about the cost upfront I would have left. Terrible customer service. I will never return and I’d recommend you save your money!

Natalie Campbell

I came here because I needed an acrylic set soaked off and this place is not far from my home. Please listen to this review and others mentioned here and do not patronize this business. A nice Spanish speaking woman set up the acetone to begin soaking my nails off. A woman came in and needed a pedicure, and the owner of this business (I assume) told the lady doing my nails to stop what she was doing and begin the walk in’s pedicure. I sat there for nearly an HOUR and had 3 different women assist in removing my acrylic. The owner was the final person to work on my nails and she ripped the acrylic off of three of my fingers as you can see, defeating the entire purpose of a SOAK OFF. The entire time I was in the salon she and another employee were talking very poorly about 2 other employees who were Spanish speaking who were working mere feet from them. They were highly annoyed that the two women didn’t speak English well and couldn’t understand what she was saying. It felt incredibly racist and insensitive. I was extremely relieved to leave but not until the owner charged me $23 for a soak off. I was shocked but just wanted to get out of there so I didn’t even bother saying anything. Once I got home, I realized that there was acrylic still left on multiple nails. Keep on driving if you’re needing your nails done.

T B

This post is not about the service that I receive. I have always been pleased with the service. However, the hours of operation are not dependable. They are supposed to open at noon on Sunday and I waited 30 minutes today and no one showed up. It is frustrating to drive there having a limited amount of time and not be able to get a pedicure and then not have enough time to go to another salon. Three other customers showed up and waited. That is bad business practice. Either be open when you advertise you are open or change the advertising. And if it is due to an illness or emergency, have some post a note on the door.